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Skype Usability Study


Skype Usability & Accessibility Study for Elderly Users.

Older adults are the fastest growing population in the U.S., but are often over-looked in technology design. Online communication tool Skype seems to have particular appeal for older adults who want to stay in touch with family and friends, but often have limited mobility or funds for travel, and limited technical resources for setting up things like software and webcams.

Through a usability and accessibility evaluation of Skype.com for older adults, I gained powerful insights into the motivations of our elderly participants and developed specific recommendations for improvements to the Skype.com website that would better serve the older adult audience.


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